Frequently Asked Questions
How can I take recorded interviews from my cell phone?
Call HomeTech at 1-800-377-5147 and speak to a representative today. HomeTech offers several different recording solutions for any situation that you may have.
How do I become a HomeTech customer?
Simply contact us at 1-800-377-5147 or firstname.lastname@example.org to start using HomeTech’s services! You’ll be given an account instantly.
What are HomeTech’s security policies and procedures?
Security is HomeTech’s focus and specialty when it comes to securing your customer’s data- no one does it better! Our security policies and procedures are always ahead of any enterprise-level security requirements. Please contact email@example.com or call 1-800-377-5147 to learn more and get specifics for your enterprise.
Do you have a backup recovery plan?
Yes! All of HomeTech’s assets and services are redundant. In addition, HomeTech has procured the services of a backup recovery specialist to ensure we will be back up and running within 48 hours of a major earthquake or other catastrophe.
How do I speak with a HomeTech representative?
When you call our office between 7:00 a.m. and 5:00 p.m. Pacific Standard Time (10:00 a.m. and 8:00 p.m. Eastern Standard Time), you’re guaranteed to speak directly with a HomeTech customer service specialist. Messages left before or after business hours will be answered promptly. Please call us at 1-800-377-5147.
What audio file formats can you transcribe?
We can transcribe all digital formats, including: wma, wav, mp3, mp4, dss, dct, aud, and more. If you have a question regarding whether we can transcribe your digital format, contact us at 1-800-377-5147 or firstname.lastname@example.org.
How soon can I start using my V2P Dictation account?
HomeTech can have you set up for dictation within one hour – it’s that easy! You will have easy-to-use printed instructions to start dictating right away.
How soon can I start using my Hosted Call Recording account?
HomeTech can have a standard call recording account set up within a few business hours. If you or your company require any modifications specific to your organization, it would only take a couple days to modify. Please contact us at 1-800-377-5147 or email@example.com to learn more.
How often am I charged for services and can I receive my invoice via email?
HomeTech invoices our clients at the beginning of each month for the previous month’s services. Invoices can be billed by claim number, or other customizations- as needed. Our clients have the option of receiving their invoice hard copy via US Mail, or electronically via email.
Do you offer translation services?
Yes! HomeTech has Spanish translators on staff. If you have other translation requirements, please call us at 1-800-377-5147.
Do you “offshore” your transcription work?
What size tapes can we send to you?
HomeTech can handle all sizes of cassettes. Send us your standard, mini, micro and Infomotion cassettes for guaranteed turnaround times and superior quality service.
Who do I contact if I am interested in working from home as a transcriptionist?
Please email firstname.lastname@example.org with employment inquiries. Please note, HomeTech currently hires at-home employees in Utah and Washington State.
Contact HomeTech at 1-800-377-5147 or email@example.com to set your account up today!